Testimonials

Berenice London Ltd
4.7
Based on 47 reviews
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Louisa Austin
Louisa Austin
11:36 02 Nov 21
Petra was fantastic, I wasn’t quite sure what I was after and she advised me and was very helpfulVia WhatsApp. The quality of the hair when it... arrived was exceptional and exactly as described on the website. The person I used to get my hair from had stopped supplying it and I was so worried about where to get it from in the future but I am now so relieved as I know I can go to Petra and receive the best hair that’s available.read more
Donna Finney
Donna Finney
10:56 22 Jun 21
Petra , was such a lovely person , and gave good advice on hair loss , she took the time to post on WhatsApp tips on how to preserve the little hair... I have left , and help with new growth, I lived in the northwest so traveled a few hours to see her !she made , me feel very comfortable and didn’t rush me , on choosing a topper, it was well worth the journey, when I made my purchased this was then delivered to me next day ! and was sent all tracking details , were sent to me , she kept in touch with me all off the way through the process , this topper is beautiful and the quality is 5 star ⭐️ I’m so happy with my toppers , in the past I’ve had bought toppers from other places, and they don’t come close to this one , the hair was matched to my colour and thickness, I can’t wait now to get it styled , definitely recommend Petra and would buy from her again, even ! if it was quiet far for me to travel,it’s been the best thing I did!That’s to find the perfect hair for me thanks for makeing me happy and more confidentread more
Lena Fusfos
Lena Fusfos
18:48 16 Jun 21
Really happy with extensions....Quality is amazing and petra is very professional.Very happy with result!Highly recommended 👌
Kayleigh Seaber
Kayleigh Seaber
16:32 25 May 21
I've been working with Bernice London custom hair peices/wigs for over a year now, as a hairdresser I can honestly say this is the best quality... Russian hair used 👌. When colouring our hair peices because of the quality used is what makes our work stand our for the rest leaving your hair peices/wigs in immaculate condition. Petra goes over and beyond to make sure she achives exactly what was asked for, sending pictures in the process and keeping in touch with her customers. As the hairdresser who helps with colouring services I am proud to work with Berince London.read more
Stephen Lowe
Stephen Lowe
12:45 14 May 21
Not a happy customer at all. Absolutely the worst experience of my life and wont ever be ordering anything else from these people ever in the... future. Ordered a supposedly a custom hair topper what a joke sent a hair sample of my own colour so that they could colour match it turns out 2 shades darker than my own hair colour all the front hem as she calls it was exposed the silk base was square which i have never come across before in all my years wearing a topper it was awful to say the least it was all puckering at sides and couldn't get it to lie flat because of the shape of the base. Had a conversation about all that was wrong with it and she told me to return the topper so she could do the necessary adjustments which is what i did only to receive it back with all the hair missing at the front i and she told me she wouldn't colour it again for me and that i should take it to a hair salon and basically put her mistakes onto someone else. I was horrified not to mention being upset i told her this piece was not acceptable and wanted a refund which she refused to do so after asking her time and time again for a refund i came up with keep the deposit i paid and i will send the topper back and returning the rest of my money . Which she eventually did because i told her i was going to seek legal advice. Never ever again will i do business with these people.read more
Kimberley Ainsworth
Kimberley Ainsworth
12:02 31 Mar 21
Berenice provide excellent service, excellent quality hair and excellent value for money. They are trust worthy, highly professional and well... trained.Thank you so much for your help, advice and wonderful products.read more
Nikki S
Nikki S
16:41 19 Jan 21
The most beautiful hair. There are so many expensive extensions brands now and most of them tangle, hang unnaturally and the colour fades/turns... orange. Petra's service was not that much more expensive for the amount of hair I like but the quality is exceptional and each piece is tailor made to suit me. I like to apply my extensions myself so she made me larger tape pieces to save me time and kept me up to date along the way. The colours are also absolutely stunning and won't fade as she uses virgin hair. I'd 100% recommend.read more
Kaisa Myller
Kaisa Myller
16:14 31 Dec 20
Ordered some bulk hair for diy-extencions and the hair is top quality! Customer service is very good and fast. They found the best possible hair for... my purpose 🙂 I'm very happy and can higly recommend Petra🤗🤩read more
Claudine Fiona Astbury
Claudine Fiona Astbury
11:42 28 Oct 20
I've worn and fitted extensions for over 10 years now, and was firmly wedded to BeautyWorks for high end and Dianne Marshall for Russian Hair.Until... I discovered Petra & Berenice London.The standard far outstrips either brand in both quality and affordability.Her russian machine made wefts have lasted both my client and myself for 2 years, so I recently opted to upgrade to her hand tied wefts.These were custom made and coloured to my specifications perfectly, so I received a full head of immaculate quality russian hair for half the price of 1 weft from Dianne Marshall.I cannot recommend Petra and her team highly enough!read more
Tatiana K
Tatiana K
20:16 16 Sep 20
It’s always a good hair day!!!It was my first topper I have ever ordered that is why I had many questions and was not sure if the topper will suit... me or I would be able to wear it on a daily basis. Petra let me try different hair pieces when I had my consultation and it made my decision very simple . I have customised topper - made with double drawn Russian virgin hair. I’m very happy with the result and going to order a halo and a ponytail. Thank you Petra. You are very talented and I am glad I have found you.read more
Hannah S
Hannah S
14:43 03 Aug 20
I have been getting Russians hair for 15+ years but sadly the prices have risen so high in most places. I found Berenice London through some... searching online and spoke with Petra about what I was looking for. She was amazing and communicated through what’s app. The hair is AMAZING quality, probably the best I have ever had and at the very best prices. Can’t recommend any higher I will be using her forever more for all my hair needs !read more
Melanie Platt
Melanie Platt
06:38 26 Jul 20
Great communication with Petr. I ordered a topper and was happy with the quality of the hair (very soft and natural). Postage very fast. Would use... again and recommend to others.read more
Kanokwan Takaewnoi
Kanokwan Takaewnoi
14:04 21 Jul 20
I have ordered a wig for my sister’s in law. It was good experience. Berenice product is good quality and their service was great. She is thorough... also listen what I need.Thank you so muchread more
Keri S
Keri S
04:20 22 May 20
Petra was very responsive and a pleasure to work with. More importantly the hair was absolutely beautiful and as advertised. It is fine hair and the... color was spot on. It’s the best quality hair I have ever received. These are the strongest clips I have ever seen on clip in extensions. I don’t know what else I can say she did what she said she would do and the quality the hair is impeccable.read more
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