Terms & Conditions – Extensions

BEFORE PLACING ORDER

Before placing order make sure you are not allergic to keratin glue and glue remover (some contain acetone).


ITEMS IN STOCK:

If you purchase any items from our stock, you can exchange or return the item within 48 hours. The item has to be in the original packaging and unused. This means you cannot colour the hair, cut it, wash it or style it in any way.


QUALITY OF HAIR

Hair provided by Berenice London Ltd is from a licensed supplier. Country of origin is Russia or South America. Berenice London Ltd guarantees the hair quality we offer.

All hair provided by Berenice London Ltd is tangle free (remy hair) with no silicone treatment or any chemicals added – unless dyed hair is ordered.

Berenice London Ltd guarantees the hair quality and safety of our products. All hair is clean and health-conscious.


PRICES AND PAYMENTS

Prices depend on USD and GBP rate, therefore may slightly vary (there will be no changes to prices after the agreement). Full payment is required when final agreement has been made.


DELIVERY AND DISPATCH TIME

Delivery time is normally up to 10 working days, however it might be delayed due to customs clearance in the UK. 

At larger orders, delivery time can be extended up to 30 days from the day a payment has been made.

We reserve the right to change delivery time in international sales, however contact us for more details. 

If you order hair directly through us, we will post your hair for free by Royal Mail – 1st class recorded. If you wish us to use any other courier or Special delivery service with Royal mail please let us know in advance and we will add the fee to your order.


RETURNING POLICY

It is important to check the hair before fitting, colouring, cutting or washing. Hair must be returned in the same condition as received. We will replace or refund most items provided, however they have to be returned completely unused, in their original packaging and within 14 days of a receipt. In case the Customer cancels the order before receiving the goods, the transport costs will be deducted from the deposit and the rest will be returned to the Customer. Receipt for transport services will be provided. Any non-standard requirements agreed and approved before closing the deal.

Custom orders include weft making, bonding hair, or anything requested by the client to be done with bulk hair.

No cancellation or return of custom orders. We will repair, adjust or customise the product according to your wishes and needs.

Registered business at: 4 Squirrel Mews, London, W13 0RN